Travel Assistance

International assistance

A worldwide network of 30 multilingual centres, ready to help in the language of the caller's choice, 24/7, 365 days a year.

Medical care services

• Admission to the nearest and best equipped hospital
• Confirmation of the plan member's coverage
• Consultations with doctors to ensure the best medical care available in the region
• Transfer to a hospital better equipped to deal with the plan member's illness or injury
• Immediate settlement of medical and hospital expenses
• Necessary arrangements in the event of death

With Travel Assistance Plus, we offer all of the same services as with our basic Travel Assistance package, plus:

• Coordinate and pay for the return of the plan member's family members in case of serious illness or death
• Arrange for an escort for a dependent child under 16 and assume all expenses
• Round trip travel expenses paid for a family member to be by the side of the plan member, should they be hospitalized for more than 7 days
• Pay for meals and accommodation for up to 7 days, if the plan member's trip is interrupted due to the hospitalization or death of an accompanying family member
• Emergency messages to the family or the employer, if and when the plan member is unable to do so
• Help replace lost items such as passport, luggage, money, credit cards, travel tickets
• Provide legal assistance if any legal action is taken against the plan member
• Return of vehicle
• and more...