It's not always easy to tell when someone is having a hard time. Nor is it necessarily easy to reach out for help. Our Inter-Aide and Expert-Aide Assistance Programs offer employees and managers the tools and support needed to take on the most difficult challenges.
With Inter-Aide, employees and the eligible members of their immediate family have access to confidential counselling, information and coaching to help them face life's many situations.
What is Inter-Aide?
Inter-Aide is our Employee and Family Assistance Program. It is a voluntary, confidential, short-term counselling and support service.
Who can benefit from this program?
Inter-Aide is available to employees and their immediate family members regardless of whether they are covered as dependents under the group insurance plan. Services are also available to family members for up to 3 months following the death of the insured employee.
What does it offer?
Help is available at any time by phone, online or in person. Employees and their families can call on Inter-Aide for:
Counselling services
A simple phone call connects employees and their families to a network of specialists, including professional counsellors, psychologists and social workers. Inter-Aide counsellors are experienced and trained to help with:
- Family matters
- Mental health concerns
- Dependencies
- Work-related difficulties
- Personal problems
- Health problems
Work-life balance services
Inter-Aide specialists listen, advise and offer information to help with today’s many challenges. Work-life balance services offer resources for:
- Expectant and new parents
- Childcare
- Children with special needs
- Schooling and education
- Practical parenting
- Youth issues
- Eldercare
- Relationships
- Legal questions
- Personal finance
- Careers
- Shift workers
- Nutrition
- Smoking cessation
Advantages for the employer
Inter-Aide can allow employers to:
- Promote a healthy working environment by focusing on prevention and early intervention
- Help employees develop practical plans to cope with the problems they face in their personal or professional lives before they can seriously affect their health, productivity and attendance
- Reduce, in some cases, absenteeism, presenteeism or short-term disability, thereby lowering the costs related to health care, absences and loss of productivity.
Homewood Human SolutionsTMExpert-Aide services are provided by Standard Life in association with Homewood Human SolutionsTM , a trusted Employee Assistance Program (EAP) provider offering services for over 30 years.
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