Our clients' continued commitment stands as a testimony to our strengths - a human approach and our unwavering focus on service. With Standard Life you get a team who is there for you - to listen, inform and guide you.
Our range of products and services lets you propose options to your clients that save both money and time. We continue to improve our products and processes, with innovative solutions such as combined certificate, Travel Assistance and drug card and our one-analyst, one-form disability claim management process.
By partnering with Standard Life, you and your clients benefit from over 100 years of experience in insurance. Let our expertise serve you.
One-on-one service
As a group benefits consultant, you need personalized service to develop and maintain your business. At every level, from front-line representatives to top-level executives, our people are committed to working with you.
Working closely together
To help build our relationship and your block of business, we provide you with national reach, regional expertise and a local connection.
Your Manager, Business Development, is your first contact with Standard Life. Their role is to understand your needs, provide information on emerging trends, and help with plan design and implementation to build the best possible solutions for you and your clients.
Also supporting you and your business is a team with representatives from Underwriting, Customer Service, Claims and Administration. They understand your local marketplace and contribute their expertise.
Our remuneration formula rewards your commitment to retaining your existing business and growing your portfolio with us. We make sure that your relationship with Standard Life is both healthy and profitable.
Customer care
At Standard Life, we organize all our activities around customer care. We have a strong track record in delivering superior service and we make every effort to maintain it through.
We offer you, your clients and their employees, direct access to the right person, ready to answer any question. Our Customer Care specialists are highly trained and supported by programs and tools that ensure the consistency and quality of information delivered to all of our clients.
Customer Care Centres - Call centre for plan administration
Our Customer Care Centres facilitate the day-to-day administration of a group benefits plan. They provide a single point of contact ready to answer your questions on administrative matters such as:
- Changes to employee files
- Billing and premium inquiries
- Status of health, dental, death, and disability claims
- VIP Room navigation and enrolment
- Drug card inquiries and replacement
- Certificates
- Optional benefits (Life, AD&D)
- Evidence of insurability
- Life insurance conversion
- Policyholder address change
- Change of plan administrator
- Employee booklet requests
Info-Line - Call centre for plan members
24 hours a day, 7 days a week, Info-Line gives plan members and their dependents access to information on their benefits as well as health, dental and disability claims. Our highly trained Customer Care teams are ready to answer questions quickly and effectively.
Anti-Fraud Tip Line - Because fraud affects us all
While insurance fraud was once thought to be a 'victimless crime', statistics show that even one fraudulent claim can have repercussions not only on the premiums of a group, but also on an individual's level of coverage, and eventually on the industry as a whole.
In an effort to minimize cases of insurance fraud, we have set up a confidential Anti-Fraud Tip Line at 1-877-543-2333. Callers can leave a message with details regarding activities they suspect may be fraudulent. Or, they can contact us via our Anti-Fraud message centre at antifraud@standardlife.ca.
e-connexion
Designed exclusively for you, our electronic newsletter explores topics of current interest to the group benefits marketplace from an advisor perspective. It gives you the inside edge on issues relevant to your existing and potential clients.
You can receive e-connexion from your Manager, Business Development, and we encourage you to provide feedback and suggestions for future issues.
Latest edition
November 2011
The Article bulletin
Keeping up to date on the latest regulatory changes is demanding and time consuming. This is why we offer The Article, a bulletin that demystifies provincial and federal legislative changes and their impact on group insurance. The bulletin covers government updates, contractual information, and any other topics that may affect our products and services.
2011 edition
October 2011
BAP15…? The 15-year rule…? What does it have to do with my drug plan? PDF (117Kb)
This bulletin explains the 15-year rule applicable to Quebec’s Public Prescription Drug Insurance Plan. It also outlines a modification to Standard Life's reimbursement process regarding drugs subject to the 15-year rule.
EAP Newsletter
Employee Assistance Programs (EAP) are becoming increasingly popular as employers realize that proactive measures are needed to help manage the growing number of disability incidents and costs.
To help build awareness about the importance of Employee Assistance Programs, Standard Life sponsors the EAP Newsletter. Featured in Benefits Canada, the EAP Newsletter is dedicated to the management of employee health and performance.
Our experts actively participate in each edition, contributing articles on various aspects of an Employee Assistance Program in relation to Health & Wellness and Disability Management.
Below are articles written by Standard Life's specialists. For a hard copy of the newsletters, please contact your Manager, Business Development.
Current feature article:
|
Is Seasonal Affective Disorder Impacting Your Workplace? PDF (125Kb)
Christine Potvin, Vice-President, Disability Risk Management, Health and Wellness, Standard Life It is estimated that millions of Canadians endure what is known as the "winter blues," and that 2% to 3% of the population has symptoms severe enough to be diagnosed with seasonal affective disorder. Because seasonal affective disorder is a type of depression, the symptoms are similar and so is the impact on employee performance. |
Marketing material
Our full range of marketing material can help you present Standard Life's Group Life & Health offering. To view each piece, organized by target audience, simply click on the corresponding link below. As an advisor, you can also view items designed specifically for you by clicking the Benefits advisors link. Each of these items is available in PDF format.
If you require printed versions of any marketing material, please note the item's number and order by contacting your Manager, Business Development.
| Benefits advisors | |||
|---|---|---|---|
| Preview | Name | Number | Products & services |
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Your guide to Small business solutions from Standard Life | GE11616 | Group solutions |
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Your guide to Healthy Business Solutions from Standard Life | GE10951 | Miscellaneous |
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Creative solutions, lifelong relationship. | GE11277 | Group Solutions |
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This is all about Multinational Pooling for you and your clients | GE11097 | Miscellaneous |
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This is all about Group Benefits Reports | GE975 | Miscellaneous |
| Plan administrators | |||
|---|---|---|---|
| Preview | Name | Number | Products & services |
 |
Your company guide to Healthy Group Benefits Solutions from Standard Life | GE10200 | Miscellaneous |
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Your company guide to Health & Wellness and Disability Management Solutions from Standard Life | GE10597 | Health & Wellness and Disability Management |
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This is all about Expert-Aide your Manager Assistance Program | GE10735 | Health & Wellness and Disability Management |
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This is all about ConsultAction | GE10758 | Health & Wellness and Disability Management |
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This is all about Inter-Aide your Employee and Family Assistance Program | GE11208 | Health & Wellness and Disability Management |
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Inter-Aide poster | GE10734 | Health & Wellness and Disability Management |
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This is all about a Health Spending Account for you and your employees | GE10519 | Health and dental |
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This is all about Optional Coverage for you and your dependents (generic) | GE10208 | Life |
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This is all about the VIP Room our protected Web site for you and your employees | GE10796 | VIP Room |
| Plan members | |||
|---|---|---|---|
| Preview | Name | Number | Products & services |
 |
Welcome letter | GE10978 | Miscellaneous |
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This is all about Protecting your privacy | GE10608 | Miscellaneous |
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A few minutes is all it takes to get the information you need. | GE12229 | Miscellaneous |
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This is all about your Travel Assistance | GE10604 | Health and dental |
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This is all about your Pay direct drug card | GE10981 | Health and dental |
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This is all about your Deferred payment drug card | GE10982 | Health and dental |
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Your Health Spending Account at a glance | GE12319 | Health and dental |
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Your health is what counts above all. | GE10793 | Health & Wellness |
 |
This is all about the Life Benefit Enhancement |
GE10732 | Life |
eServices
Easy. Secure. Instantaneous.
You have a busy schedule. With this in mind, our eServices are designed to offer secure and convenient access to information, administrative tools and transactions through the VIP Room and the Standard Life Web site. Visit our Products & Services section to view our complete range of eServices.
VIP Room
Staying informed lets you better serve your clients. With its flexible reporting tools, the VIP Room provides you with the latest account information. Our reports allow you to present personalized data and information to your clients, and give them an overview of how their plan is doing.
Log in to our secure VIP Room to:
- Build customized reports
- Consult Client Reports to monitor and analyze trends in claim payments versus billed premiums.
Standard Life Web site
Our public Web site offers you access to:
- Information on our Products and Services
- Frequently used administrative and claim forms
- The Article, our bulletin on regulatory matters
- e-connexion, our electronic newsletter for advisors
- Our range of Marketing material
- Useful links
Useful links
| Health Care | Workers' Compensation | Ministry of Labour | Human Rights | |
|---|---|---|---|---|
| Alberta | visit | visit | visit | visit |
| British Columbia | visit | visit | visit | visit |
| Manitoba | visit | visit | visit | visit |
| New Brunswick | visit | visit | visit | visit |
| Newfoundland & Labrador | visit | visit | visit | visit |
| Nova Scotia | visit | visit | visit | visit |
| Ontario | visit | visit | visit | visit |
| Prince Edward Island | visit | visit | visit | visit |
| Québec | visit | visit | visit | visit |
| Saskatchewan | visit | visit | visit | visit |
| Yukon | visit | visit | visit | visit |
Please note that certain Web sites exist only in French.
Standard Life cannot assume responsibility or exercise any control regarding the content of sites, editorial or other, to which we hyperlink or that point to our Web site.
