Customer Care Centres

Our Customer Care Centres take the complexity out of the day-to-day administration of your group benefits plan.

Your dedicated specialist is your single point of contact, there to answer all your questions regarding administrative procedures and contractual clauses. Call your specialist for any questions and concerns you may have regarding:

• Enrollment of new employees
• Changes to employee files
• Billing and premium inquiries
• Status of health, dental, disability and death claims
• VIP Room navigation
• Re-issue of a lost or forgotten Personal Identification Number (PIN) for VIP Room access
• Drug card inquiries and replacement
• Certificates
• Optional benefits (Life, AD&D)
• Evidence of insurability
• Life insurance conversion
• Policyholder address change
• Change of plan administrator
• Employee booklet requests

		Anti-Fraud Tip Line - Because fraud affects us all While insurance fraud was once thought to be a 'victimless crime', statistics show that even one fraudulent claim has repercussions not only on the premiums of a group, but also on an individual's level of coverage, and eventually on the industry as a whole. In an effort to minimize cases of insurance fraud, we have set up a confidential Anti-Fraud Tip Line at 1-877-543-2333. Callers can leave a message with details regarding activities they suspect may be fraudulent. Or, they can contact us via our Anti-Fraud message centre at antifraud@standardlife.ca. Discover more...