Standard Life relies on insurance advisors to distribute its insurance products. The interaction between advisors and clients projects Standard Life's image and values. It is therefore important that you be aware of Standard Life's practices regarding providing customer service to people with disabilities. Standard Life is committed to acting responsibly and with integrity in all aspects of our business. Standard Life has also implemented procedures and practices related to the following:
Communication
Communication is an integral part of our customer service commitment. Therefore, Standard Life will make reasonable efforts to take into account customers' disabilities when communicating with them.
Use of assistive devices
Individuals with disabilities will be allowed to use their own personal assistive devices while obtaining goods and services given in any premise owned, leased, occupied or operated by Standard Life.
Use of service animals
Service animals will be allowed to accompany any individual with a disability wherever they need to go while obtaining goods and services from Standard Life.
Use of support persons
Support persons are allowed to accompany any individual with a disability wherever they need to go while obtaining goods and services from Standard Life.
Notice of temporary disruptions
Standard Life will provide customers with notice in the event of a planned or unexpected disruption in the access to facilities or services used by persons with disabilities.
Feedback process
We will collect and respond to feedback from the public about the way we provide our goods and services to individuals with disabilities. Information on how the public can provide feedback to Standard Life is available on our public website.
